At LUXIO Lab™, your privacy and the protection of your data are our highest priorities. As a business system designed specifically for landscape lighting contractors, we understand the trust you place in us when you use our platform. We are committed to safeguarding your information, and this Privacy Policy explains how we collect, use, share, and protect your personal and business data when you use LUXIO Lab™. This policy applies to all users, including customers, contractors, and any other individuals or entities who access or use our platform.

Information We Collect:

When you interact with LUXIO Lab™, we may collect various types of information, both personal and business-related. This includes personal details such as your name, email address, phone number, mailing address, and company information when you register or contact us. We also collect your login credentials, which are encrypted for your protection.

Additionally, as part of your use of LUXIO Lab™, you may input and store data related to your business operations. This can include project details, customer contact information, job notes, photos, team performance data, reviews, proposals, and other business-specific information relevant to your landscape lighting projects. We also gather payment details via Stripe for processing transactions. Note that we do not store your full payment information, as payments are processed securely through Stripe.

We also gather device-related data such as IP address, browser type, and device information (desktop, tablet, mobile), as well as usage data collected via cookies and tracking technologies. These technologies help us monitor platform performance, deliver a more personalized experience, and track the effectiveness of marketing campaigns.

How We Use Your Information:

The information we collect serves multiple purposes in providing you with a seamless and efficient experience on LUXIO Lab™. First and foremost, we use your data to set up and maintain your account, helping you capture leads, manage projects, and generate proposals. Our system automates tasks like appointment reminders and follow-ups, allowing you to focus on growing your business. We also use your business data to enhance our platform’s features and make continuous improvements, ensuring that LUXIO Lab™ remains a valuable tool for your business.

We may also use your data to communicate with you regarding system updates, new features, and training resources. If you subscribe to our email or SMS campaigns, we will send you relevant content and offers related to our services. Furthermore, we may use anonymized or aggregated data for internal research and development purposes to improve the platform.

Who We Share Your Information With:

We are committed to keeping your data secure and will never sell, rent, or trade your personal or business information. However, we do work with a select group of trusted third-party service providers who help us deliver certain features of the LUXIO Lab™ platform. These include Stripe for payment processing, SendJim for sending physical postcards and gifts, and third-party email and SMS gateways for delivering automated communications. Each of these partners is carefully vetted and contractually bound to handle your data with the utmost care and in compliance with privacy regulations.

While we share data with these third-party providers, we never share or sell your data to external entities for marketing purposes. All data transfers are handled securely, and any information shared is used solely to provide the services and features that are part of the LUXIO Lab™ platform.

How We Protect Your Data:

We take your security seriously and use industry-standard encryption and security protocols to protect your information. All data stored within our platform is encrypted, and access is restricted to authorized personnel only. We also employ two-factor authentication (2FA) for an added layer of security, ensuring that only you or your authorized team members can access sensitive business information.

However, while we take all reasonable measures to protect your data, no platform can guarantee 100% security. By using LUXIO Lab™, you acknowledge and accept that there is always some level of risk associated with transmitting data online.

Your Rights and Control Over Your Data:

You retain full control over your data and have the right to access, correct, and delete any personal or business information stored within the LUXIO Lab™ platform. If you wish to access or update your data, you can do so through your account settings. Additionally, if you no longer wish to use LUXIO Lab™, you can request to have your account and data deleted by contacting our support team. We retain data for a limited period after account cancellation (30 days) to assist with any final transaction or tax requirements.

You also have the right to opt-out of promotional emails or SMS messages at any time by clicking the unsubscribe link in any message or by replying "STOP" to any text communication.

Data Retention:

We retain your data as long as your account is active. If you cancel your subscription, we will retain your business data for up to 30 days, after which it will be permanently deleted. Any financial or billing records may be retained for a longer period to comply with legal or tax requirements.

Changes to This Policy:

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the platform or via email. Continued use of LUXIO Lab™ following the notification of such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us:

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please don’t hesitate to reach out to us at [email protected]. We value transparency and are happy to address any concerns you may have.